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T-Mobile accessibility

T-Mobile is committed to providing products and services that meet a diversity of communication needs.

Accessibility support

T-Mobile will provide accessible support for wireless network service and billing inquiries. Please contact our Accessibility Customer Care at 1-833-428-1785 if you take whatever questions or demand special aid. For additional back up, delight contact Customer Intendance.

For media requests, commercial questions, or customer service inquiries, visit our visit our Contact Us page.

T-Mobile Disability Equality Index score

T-Mobile received its first 100 pct score on the Disability Equality Index (DEI), making T-Mobile a Best Place to Work for Disability Inclusion. The index is a rigorous benchmark of inclusion practices administered by the U.South. Business Leadership Network and the American Association of People with Disabilities. In its tertiary yr, the index recognizes companies that are advancing their disability inclusion efforts to people with disabilities throughout their workforces, marketplaces, and supply chains. T-Mobile is one of only 68 companies to score 100!

We're offer devices with you in listen

T-Mobile offers accessible services and device options supported by the following operating systems.

Visual

Alternate billing options

T-Mobile's billing statements are provided online at my.t-mobile.com and are accessible to the visually dumb using readily bachelor reading programs. T-Mobile also offers alternate printed billing options. For more information delight contact Accessibility Client Care at 1-833-428-1785.

Directory Help Plan

Our Directory Help Program helps provide greater access to 411 information services for customers with visual, physical and/or cognitive disabilities by offering credits for such services. For instructions on how to apply for the Directory Assistance Plan, download the Directory Assistance Exemption Grade: T-Mobile 411 Accessibility Form

For more information well-nigh the Directory Help Plan or other accessibility benefits T-Mobile offers, our Customer Care department is available to aid you lot. Customer Intendance is available between 3:00 a.m. -x:00 p.k. PT, Mon through Sunday, price complimentary at 1-833-428-1785.

Oral communication

RTT

Existent-Time Text (RTT) provides an alternating way of meeting the communication needs of consumers with disabilities. It provides a more instant transmission and commitment of a message equally it is being composed, making it more than equivalent to a typical vox conversation. For example, the user may exist able to see partial responses and develop a response earlier the unabridged message is complete. This can aid reduce crossed answers and better connect emergency 911 services in supporting locations.

For more information on the benefits of Real-Time Text and the adoption of RTT rules by the FCC, visit FCC RTT Rules Adoption.

Text–to-911 service

Users may be able to reach emergency services by sending an SMS text message to 911 from their mobile phones or devices, depending on where they reside. You volition receive a bounciness-back message if 911 text service is not available. When possible, the FCC encourages users to first contact 911 via voice call considering text-to-911 is not available everywhere.

For more than information on text-to-911 service past the FCC and what locations the service is available in, visit FCC Text to 911: What You Need To Know.

Seniors

Easy-to-employ handsets

T-Mobile offers a wide range of handsets to come across seniors' needs. From flip phones to affordable smartphones and premium phones, T-Mobile can help you find the right phone for you.

For more information check out T-Mobile phones.

T-Mobile Location Services

T-Mobile offers products that can help monitor your location and safety and keep tabs on your family. For more data about products that support location services, visit T-Mobile SyncUP DRIVE.

Alternate billing options

T-Mobile'due south billing statements are provided online at my.t-mobile.com and are accessible to the visually impaired using readily available reading programs. T-Mobile also offers alternate printed billing options. For more data, please contact Accessibility Customer Care at 1-833-428-1785.

Virtual personal assistants

There are several virtual personal assistants bachelor on today's mobile devices that piece of work hard to brand life easier.